Please take time to scroll down and read all our frequently asked question, or simply click on the one you're interested in from the section below and be you will be taken straight there.
If you have a question that is not listed here, or you need clarification on anything to do with Laser Mayhem, feel free to email us via our Contact page or just give us a call on: 01708 688517 or 0207 600 5030
Q: How old do you have to be to play?
A: Our minimum age is 7 years old (6 if you're turning 7 that school year).
Q: How far in advance of my intended date must I book?
A: We usually ask that you phone and book as early as possible as we can get booked up very quickly especially if you want a specific time slot, however this is not always the case, if there is space and you want to play the next day, we will do our very best to accommodate you but booking early does help avoid disappointment.
Q: Is there a deposit I need to pay?
A: We ask that a £10 per head deposit is paid at least 2 - 3 weeks before the date of play, however that is not always possible so if you have only booked in a few days before you are playing its not a problem as we can be flexible in most cases. We accept deposit payment over the phone via all major credit/debit cards, by cheque (at least one week before the date of play) and cash can also be paid in advance.
Q: What should I wear to play
A: Most people use a set of our camouflage overalls which are worn over the clothes you came in, and should keep your clothes fairly clean, but to make sure that you are comfortable during the day we suggest you wear either older tracksuit bottoms or jeans, but the most important thing is footwear; boots or old trainers with good laces are ideal.
Q: What are the games like?
A: We have a variety of different gaming fields (have a look at our scenarios page) and each has it own different missions and objectives, most games last for 10-15 minutes and vary in objectives such as team elimination, tank commander, capture the flag and many more. We do like to mix up our missions and are open to any suggestions! For more details of each different game, please visit the Scenarios Page
Q: What fields do you have?
A: Check out our Scenarios Page: We have tanks, helicopters, planes and much more on our site. Tell your marshals on the day if you have any favourites that you don't want to miss!
Q: How much does it cost?
A: £21.99 per child for 2 hours and £25 per adult playing if you have less than 10 players, or if you have 10+ people it's a party special and goes down to £19.99 per child (adult price remains the same). We can sometimes also do 3 hour sessions for £25 per child and £30 per adult playing if you have 10 or more players attending the event.
Q: What's involved in a day?
A: For a in-detail breakdown of what happens in a day at Laser Mayhem, please check ou our What's Involved page.
Q: Does it hurt?
A: Absolutley not, Laser Mayhem is fun, safe and completely painless. The guns use infra-red so are 100% eye safe.
Q: You advertise a free tube pick up service, how does that work?
A: We have a number of minibuses that we use to collect players from our local tube station Theydon Bois, on the London's Central Line. When you're two stops away on the train, just give us a call on 01708 688517 and we'll be waiting for you outside when you arrive. At the end of the session we'll also drop you back there free of charge.
Q: What time should we arrive on the day that we are playing?
A: At least 15 minutes before your session starts
Q: What time does it usually finish/How long does it take?
A: Sessions are usually 2 hours and you can use our conference room for 30 minutes after the session should you wish to do so to have any food you brought or any pizzas you ordered though us.
Q: Do you serve food?
A: You can either bring your own food, or we can get pizzas in from Domino's. Pizzas start at £9.99 and we usually recommend 1 large pizza between 3-4 children.
Q: Do you currently have any job opportunities?
A: We are always looking to expand our team with new members of staff, either for field work as a marshal or in the shop. We ask that all applicants be 16 or over and just send us an email (with a CV attached) explaining why you'd like to join our team.